Refund Policy

Our Promise
to You

Our Promise to You
We want you to love your sunglasses as much as we do!
If you're not completely satisfied with your purchase, we’re here to help.

Returns
You may return unworn, unused sunglasses in their original packaging within 30 days of delivery for a refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• It must also be in the original packaging with all accessories, tags, and labels attached.

• You must provide a receipt or proof of purchase.

Non-returnable items:

• Gift cards

• Final sale items

How to Initiate a Return

1. Email us at castawayshades@gmail.com with your order number and reason for return.

2. We will provide return instructions and a return shipping address.

3. Pack your sunglasses securely and send them back using a trackable shipping service.

 
Note: We do not provide prepaid return labels unless the return is due to a defective or incorrect item.

Refunds
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5 - 10 business days.

• Original shipping costs are non-refundable unless the item was defective or we made an error.

Exchanges
If you'd like to exchange your sunglasses for a different style or color, email us at castawayshades@gmail.com. We'll walk you through the process.

Damaged or Defective Items
If your item arrives damaged or defective:

• Contact us within 10 days of delivery.

• Include photos of the item and packaging, and your order number.

• We’ll work quickly to replace the item at no additional cost.
   

Late or Missing Refunds
If you haven’t received a refund yet:

1. Check your bank or credit card account again.

2. Contact your credit card company or bank - processing times may vary.

3. If you’ve done all of this and still haven’t received your refund, please contact us at castawayshades@gmail.com.
    

Contact Us
If you have any questions about our Refund Policy, please contact:
Castaway Shades
Email: castawayshades@gmail.com
Phone: +1 214-929-1906

Refund Policy - The Basics 

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to Include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

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